Shipping and Returns


Applies to all domestic shipments:

All items ship via USPS unless otherwise stated. Orders weighing less than 16 ounces are mailed via USPS First Class shipping at a flat rate of $4.99. All others orders are mailed via USPS Priority shipping for a flat rate of $9.99. PROCESS TIME: All orders will be shipped within 3-5 business days unless otherwise noted.

USPS Priority delivery time is 1-3 business days domestically. USPS First Class delivery time is 1-5 days. You will receive an order confirmation email containing a USPS tracking number. If you don't see a confirmation email after placing your order, please check your Junk/Spam folder. Once your order has shipped, please use USPS Tracking and tracking number provided to monitor the delivery status.


Due to the nature of our products we do not offer returns, however if there are any issues with your order, we will make it right. Please email support@hotsytotsyhaus.com or call us at 661-674-4487 within 5 days of receiving your order. This is a deaf-owned business, so please understand that email or chat is the best form of communication for us. Please photograph any and all damage to products and packaging, and send those along with your email. We believe customer service is as important as the quality of our products. We want you to be satisfied with your entire experience. Reach out to us. We want to hear from you.